Shipping policy

Thank you for shopping at Kingdom-Konnect. Please see our current Shipping Policy for Kingdom-Konnect as of September 2024.

Shipping Processing Time

**Due to the custom nature of your order, please allow 2-3 business days for processing before the order is shipped. You will receive updates throughout the production process, including an estimated shipping date once the order is ready for shipment

All orders are processed within 1-2 business days:

  • Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days.
  • Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, Kingdom-Konnect will contact you via email.
    • Once your custom-made order has shipped, you will receive a confirmation email with tracking information.
    • Tracking may take up to 48 hours to be activated by the carrier.

Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
    • Delivery estimates:
      - Standard Shipping: 5-7 business days after order has been fulfilled
      - Expedited Shipping: 2-5 business days after the order has been fulfilled
      - International Shipping: N/A

Delivery delays can occasionally occur.

Shipment Confirmation and Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s).
  • The tracking number will be active within 24 hours.

Customs, Duties, and Taxes (For International Shipping)

Kingdom-Konnect is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.).

Loss / Damages

Kingdom-Konnect is not liable for any products damaged or lost during shipping.

  • If items have been lost in transit and not delivered within 7 days of shipping, please reach out to admin@kingdom-konnect.com with the tracking number and shipping order. 
  • If Items have been damaged in transit, please get in touch with the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim, these items may be needed to file your claim.
  • If items have been marked delivered by the carrier but not received by the customer, please file a claim with the carrier immediately. 

**Unfortunately, Kingdom-Konnect will not offer refunds for damaged/lost items. However, we are pleased to offer partial compensation of up to 30% to reorder the affected items. 

After 7 days of delivery, any claims submissions will not be responded to. 

International Shipping Policy

We do not currently ship to International countries, but look forward to it in 2025.

Returns Policy

Due to the personalized nature of custom-made orders, returns or exchanges may not be available unless the item is defective. Please refer to our return policy https://kingdom-konnect.com/policies/refund-policy

**Contact Information**
For any additional questions or concerns regarding your order, please contact us at admin@kingdom-konnect.com

Thank you,

Kingdom-Konnect